Privacy Policy - Your Privacy Matters
At SRX, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for our services or events
- Subscribe to our newsletter or communications
- Contact us through our website forms
- Participate in surveys or feedback programs
- Download resources or whitepapers
This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website information
- Device identifiers and characteristics
How We Use Your Information
We use the information we collect for various business purposes, including:
Service Delivery
- • Provide and maintain our services
- • Process transactions and fulfill requests
- • Send service-related communications
- • Provide customer support
Business Operations
- • Improve our website and services
- • Conduct analytics and research
- • Send marketing communications
- • Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, provided they agree to keep this information confidential.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with notice provided to affected users.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against:
Unauthorized Access
Encryption and access controls
Data Breaches
Monitoring and incident response
Data Integrity
Regular backups and validation
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- • Remember your preferences and settings
- • Analyze website traffic and usage patterns
- • Provide personalized content and recommendations
- • Improve website performance and functionality
- • Deliver relevant advertisements
- • Ensure website security and prevent fraud
You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website and your user experience.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
Request access to your personal information and receive it in a portable format
Correction and Updates
Request correction of inaccurate or incomplete personal information
Deletion Rights
Request deletion of your personal information under certain circumstances
Opt-out Rights
Opt out of certain data processing activities, including marketing communications
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:
Business Purposes
- • Active customer relationships
- • Legal and regulatory requirements
- • Dispute resolution and enforcement
- • Historical and analytical purposes
Retention Periods
- • Customer data: 7 years after last interaction
- • Marketing data: Until opt-out or 3 years
- • Website analytics: 26 months
- • Legal compliance: As required by law
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.
Safeguards for International Transfers
- • Standard contractual clauses approved by relevant authorities
- • Adequacy decisions by competent data protection authorities
- • Binding corporate rules for intra-group transfers
- • Certification schemes and codes of conduct
Children's Privacy
Our services are not directed to children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children under these ages.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected information from a child under the applicable age without parental consent, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- •Post the updated policy on our website with a new "Last Updated" date
- •Notify you via email or prominent website notice for material changes
- •Obtain your consent where required by applicable law
- •Provide a reasonable period for you to review the changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:
SRX Privacy Team
Email: privacy@srx.co.id
Phone: +62-21-XXXX-XXXX
Address:
Jalan Jenderal Sudirman Kav. 52-53
Jakarta Selatan, DKI Jakarta 12190
Indonesia
Data Protection Officer
Email: contact@srx.id
Response Time: Within 30 days
Languages: English, Indonesian
Last Updated: February 8, 2026